*,*:before,*:after{box-sizing:border-box}html,body,#root{height:100%;margin:0;overflow-x:hidden}body{font-family:Segoe UI,Helvetica Neue,Helvetica,Lucida Grande,Arial,Ubuntu,Cantarell,Fira Sans,sans-serif;font-size:14px;color:#111b21;background:#f0f2f5;-webkit-font-smoothing:antialiased}.admin-realtime-banner{position:sticky;top:0;z-index:40;padding:8px 16px;text-align:center;font-size:13px;font-weight:600;color:#5d4037;background:#ffe082;border-bottom:1px solid #ffca28}.admin-realtime-banner--force{color:#fff;background:#c62828;border-bottom:1px solid #b71c1c}button{font:inherit;cursor:pointer}input:not([type]),input[type=text],input[type=number],input[type=email],input[type=password],input[type=search],input[type=tel],textarea,select{font-size:16px!important}input:focus,textarea:focus,select:focus{font-size:16px!important}a{color:#027eb5}:root{--wa-green: #00a884;--wa-green-active: #008069;--admin-brand: #00a884;--admin-brand-dark: #008f78;--admin-brand-soft: #e7f7f3;--admin-brand-border: rgba(0, 168, 132, .25);--admin-header-height: 60px;--admin-composer-bg: #f0f2f5;--admin-list-bottom-pad: 12px;--chat-wallpaper: url(/adminlogin/chat-wallpaper.png);--chat-wallpaper-fallback: #efeae2}.admin-brand-header{flex-shrink:0;height:var(--admin-header-height);min-height:var(--admin-header-height);max-height:var(--admin-header-height);padding:0 16px;display:flex;align-items:center;justify-content:space-between;gap:8px;box-sizing:border-box;background:linear-gradient(180deg,var(--admin-brand) 0%,var(--admin-brand-dark) 100%);color:#fff;border-bottom:1px solid rgba(0,0,0,.08)}.admin-sidebar__header{flex-shrink:0}.admin-sidebar__brand{display:flex;align-items:center;gap:10px;min-width:0;flex:1}.admin-sidebar__brand-logo-wrap{width:36px;height:36px;flex-shrink:0;border-radius:50%;background:#ffffff2e;overflow:hidden;display:flex;align-items:center;justify-content:center}.admin-sidebar__brand-logo{width:100%;height:100%;object-fit:cover;object-position:center;display:block}.admin-brand-header__name{font-weight:600;font-size:15px;color:#fff;line-height:1.3;letter-spacing:.02em;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.admin-brand-header__logout{flex-shrink:0;border:none;background:transparent;color:#ffffffe0;font-size:13px;font-weight:500;padding:6px 10px;border-radius:6px;cursor:pointer;transition:background .12s ease,color .12s ease}.admin-brand-header__logout:hover{color:#fff;background:#ffffff24}.admin-chat-header{flex-shrink:0}.admin-chat-header__title-row{flex:1;min-width:0;display:flex;align-items:center;gap:10px}.admin-chat-header__title{flex:0 1 auto;max-width:100%;font-weight:600;font-size:15px;min-width:0;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;color:#fff}.chat-header-tag{display:inline-flex;align-items:center;flex-shrink:0;padding:3px 8px;border-radius:4px;font-size:11px;font-weight:700;letter-spacing:.03em;line-height:1.2;text-transform:uppercase;white-space:nowrap;-webkit-user-select:none;user-select:none;pointer-events:none}.chat-header-tag--layak{background:#c62828;color:#fff}.chat-header-tag--rekomen{background:#f9a825;color:#1a1a1a}.admin-chat-header__sync{margin-left:12px;font-size:12px;color:#ffffffc7;flex-shrink:0}.admin-chat-header .admin-socket-status{margin-left:12px;font-size:12px;color:#ffffffd1;flex-shrink:0}.admin-chat-header .admin-socket-status--reconnecting{color:#ffe082}.admin-chat-header .admin-socket-status--offline{color:#ffcdd2;font-weight:600}.admin-chat-header__search-btn{margin-left:8px;border:none;background:transparent;border-radius:50%;width:36px;height:36px;display:flex;align-items:center;justify-content:center;color:#fff;flex-shrink:0;cursor:pointer;transition:background .12s ease}.admin-chat-header__force-logout-btn{margin-left:8px;border:1px solid rgba(255,255,255,.35);background:#b4232359;border-radius:999px;height:32px;padding:0 10px;display:inline-flex;align-items:center;gap:6px;color:#fff;font-size:12px;font-weight:600;flex-shrink:0;cursor:pointer;transition:background .12s ease}.admin-chat-header__force-logout-btn:hover:not(:disabled){background:#b423238c}.admin-chat-header__force-logout-btn:disabled{opacity:.6;cursor:wait}.admin-chat-header__search-btn:hover{background:#ffffff24}.admin-chat-header__search-btn--active{background:#fff3}.admin-customer-info__header.admin-brand-header,.customer-info-panel__header{justify-content:flex-start}.admin-customer-info__header .admin-customer-info__title{margin:0;font-size:16px;font-weight:600;color:#fff}.admin-chat-panel{flex:1;display:flex;flex-direction:column;min-width:0;min-height:0;height:100%;overflow:hidden}.admin-chat-panel__header{flex-shrink:0}.admin-chat-panel__messages{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;position:relative}.admin-chat-panel__composer{flex-shrink:0;position:relative;z-index:20}.admin-quick-reply{border-top:1px solid #e9edef;background:#f7f8fa}.admin-quick-reply--compact .admin-quick-reply__bar{padding:6px 10px}.admin-quick-reply__bar{display:flex;align-items:center;gap:8px;min-height:36px}.admin-quick-reply__label{flex-shrink:0;font-size:12px;font-weight:700;color:#54656f}.admin-quick-reply__tabs{display:flex;gap:6px;flex:1;min-width:0;overflow-x:auto}.admin-quick-reply__send-btn{display:inline-flex;align-items:center;gap:6px;border:1px solid #d1d7db;background:#fff;color:#111b21;font-size:13px;font-weight:700;border-radius:999px;padding:6px 12px;cursor:pointer;white-space:nowrap}.admin-quick-reply__send-btn:hover:not(:disabled){border-color:#00a884;background:#e7f8f2;color:#008069}.admin-quick-reply__send-btn:disabled{opacity:.5;cursor:not-allowed}.admin-quick-reply__count{font-size:11px;font-weight:700;color:#667781;background:#e9edef;border-radius:8px;padding:0 6px;line-height:18px}.admin-quick-reply__send-btn:hover:not(:disabled) .admin-quick-reply__count{background:#c8efe4;color:#008069}.admin-quick-reply__refresh{border:none;background:transparent;color:#667781;cursor:pointer;padding:4px;display:inline-flex;flex-shrink:0}.admin-quick-reply__refresh:disabled{opacity:.45;cursor:not-allowed}.admin-quick-reply__refresh .spin{animation:admin-qr-spin .8s linear infinite}@keyframes admin-qr-spin{to{transform:rotate(360deg)}}.admin-quick-reply__hint{margin:0;padding:0 10px 6px;font-size:12px;color:#667781}.admin-quick-reply__hint--error{color:#b3261e}.admin-device-chat__composer .admin-quick-reply{border-top:none;border-bottom:1px solid #e9edef}.admin-send-acc__btn{flex-shrink:0;background:#eef6ff;border-color:#7eb6ff}.admin-send-acc__btn:hover:not(:disabled){border-color:#2b7de9;background:#dcebff;color:#0b4ea2}.admin-send-qr{position:relative;flex-shrink:0}.admin-send-qr__btn{background:#fff8e7;border-color:#e6c35c}.admin-send-qr__btn:hover:not(:disabled){border-color:#d4a017;background:#fff3cd;color:#7a5b00}.admin-send-qr__menu{position:fixed;z-index:10050;min-width:220px;max-height:min(360px,50vh);overflow-y:auto;padding:6px;border:1px solid #d1d7db;border-radius:12px;background:#fff;box-shadow:0 8px 24px #0b141a29;display:flex;flex-direction:column;gap:4px}.admin-send-qr__item{display:flex;align-items:center;gap:10px;width:100%;border:none;border-radius:8px;background:transparent;padding:6px 8px;cursor:pointer;text-align:left;color:#111b21;font-size:13px;font-weight:700}.admin-send-qr__item:hover:not(:disabled){background:#f0f2f5}.admin-send-qr__item:disabled{opacity:.55;cursor:wait}.admin-send-qr__thumb{width:40px;height:40px;object-fit:cover;border-radius:6px;border:1px solid #e9edef;background:#f7f8fa;flex-shrink:0}.admin-send-qr__label{flex:1;min-width:0}.admin-message-list{flex:1;min-height:0;display:flex;flex-direction:column;overflow:hidden;position:relative}.admin-message-list__scroll{flex:1;min-height:0;overflow-y:auto;overflow-x:hidden;overscroll-behavior:contain;padding-top:12px;padding-bottom:var(--admin-list-bottom-pad);background-color:var(--chat-wallpaper-fallback);background-image:var(--chat-wallpaper);background-repeat:repeat;background-size:412px auto;background-position:top center}.admin-message-list__content{min-height:100%;box-sizing:border-box}.admin-composer{background:var(--admin-composer-bg);border-top:1px solid #d1d7db;padding:10px 16px;flex-shrink:0}.admin-composer__error{font-size:12px;color:#ea0038;padding:0 4px 6px}.admin-composer__uploading{font-size:12px;color:#667781;text-align:center;padding-bottom:6px}.admin-composer__row{display:flex;align-items:flex-end;gap:8px}.admin-composer__attach-wrap,.emoji-picker-wrap{position:relative;flex-shrink:0}.emoji-picker-popover{position:absolute;bottom:calc(100% + 10px);right:0;z-index:40;width:min(352px,calc(100vw - 24px));border-radius:12px;overflow:hidden;box-shadow:0 8px 28px #0b141a38;background:#fff}.emoji-picker-popover aside.EmojiPickerReact{--epr-emoji-size: 28px;border:none!important}.admin-composer__attach-menu{position:absolute;bottom:calc(100% + 8px);left:0;min-width:180px;background:#fff;border-radius:8px;box-shadow:0 2px 12px #0b141a29;padding:6px 0;z-index:30}.admin-composer__attach-item{display:flex;align-items:center;gap:14px;width:100%;padding:12px 20px;border:none;background:transparent;color:#111b21;font-size:14px;text-align:left}.admin-composer__attach-item:hover{background:#f5f6f6}.admin-composer__attach-item:disabled{opacity:.5;cursor:not-allowed}.admin-composer__icon-btn{display:flex;align-items:center;justify-content:center;width:40px;height:40px;padding:0;border:none;border-radius:50%;background:transparent;color:#54656f;flex-shrink:0}.admin-composer__icon-btn:hover:not(:disabled){background:#0b141a0f}.admin-composer__icon-btn:disabled{opacity:.5;cursor:not-allowed}.admin-composer__input{flex:1;min-width:0;resize:none;border:none;border-radius:8px;background:#fff;padding:9px 12px;line-height:20px;min-height:42px;max-height:96px;outline:none;box-shadow:none;overflow-y:auto;font-size:16px}.admin-composer__input::placeholder{color:#8696a0}.admin-composer__input:disabled{opacity:.7}.admin-paste-preview{margin:0 8px 8px;border:1px solid #d1d7db;border-radius:12px;background:#fff;box-shadow:0 4px 18px #0b141a1f;overflow:hidden}.admin-paste-preview__head{display:flex;flex-wrap:wrap;align-items:baseline;justify-content:space-between;gap:6px 12px;padding:10px 12px 6px}.admin-paste-preview__title{font-size:13px;font-weight:700;color:#111b21}.admin-paste-preview__hint{font-size:12px;color:#8696a0}.admin-paste-preview__body{padding:0 12px 8px;max-height:280px;overflow:auto;display:flex;justify-content:center;background:#f0f2f5}.admin-paste-preview__img{display:block;max-width:100%;max-height:260px;width:auto;height:auto;object-fit:contain;border-radius:8px;margin:8px 0}.admin-paste-preview__actions{display:flex;justify-content:flex-end;gap:8px;padding:8px 12px 12px;background:#fff}.admin-paste-preview__btn{border:none;border-radius:8px;padding:8px 14px;font-size:13px;font-weight:600;cursor:pointer}.admin-paste-preview__btn:disabled{opacity:.6;cursor:wait}.admin-paste-preview__btn--cancel{background:#f0f2f5;color:#111b21}.admin-paste-preview__btn--send{background:var(--wa-green, #00a884);color:#fff}.admin-composer__action{display:flex;align-items:center;justify-content:center;width:48px;height:48px;padding:0;border:none;border-radius:50%;background:var(--wa-green);color:#fff;flex-shrink:0;transition:background .15s ease}.admin-composer__action:hover:not(:disabled){background:var(--wa-green-active)}.admin-composer__action:disabled{opacity:.55;cursor:not-allowed}.admin-composer__recording-row{display:flex;align-items:center;gap:8px;min-height:42px;width:100%}.admin-composer__recording-pill{flex:1;min-width:0;display:flex;align-items:center;gap:8px;background:#fff;border-radius:24px;padding:10px 14px;min-height:42px;border:1px solid #e9edef}.admin-composer__recording-dot{width:10px;height:10px;border-radius:50%;background:#ea0038;flex-shrink:0;animation:admin-recording-pulse 1.2s ease-in-out infinite}@keyframes admin-recording-pulse{0%,to{opacity:1}50%{opacity:.35}}.admin-composer__recording-label{font-size:14px;font-weight:600;color:#111b21}.admin-composer__recording-time{margin-left:auto;font-variant-numeric:tabular-nums;font-size:13px;color:#667781}.admin-composer__recording-cancel{border:none;background:transparent;color:#667781;font-size:14px;font-weight:600;padding:8px 10px;cursor:pointer}.admin-composer__recording-cancel:disabled{opacity:.45;cursor:not-allowed}.admin-composer__action--recording-stop{background:#ea0038}.admin-conversation-search__toolbar{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:6px;margin-bottom:8px;align-items:stretch}.admin-login-link-btn{display:inline-flex;align-items:center;justify-content:center;gap:4px;width:100%;min-height:30px;height:30px;padding:0 8px;border:1px solid #d1d7db;border-radius:7px;background:#fff;color:#111b21;font-size:11.5px;font-weight:600;line-height:1.15;white-space:nowrap;box-sizing:border-box;cursor:pointer;transition:background .15s ease,border-color .15s ease}.admin-login-link-btn svg{width:14px;height:14px;flex-shrink:0}.admin-login-link-btn:hover{background:#f0f2f5;border-color:#8696a0}.admin-login-link-btn--danger{border-color:#c6282873;color:#c62828}.admin-login-link-btn--danger:hover{background:#c6282814;border-color:#c62828}.login-link-modal-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:200;display:flex;align-items:center;justify-content:center;padding:16px;background:#0b141a73}.login-link-modal{width:100%;max-width:440px;padding:24px;border-radius:12px;background:#fff;box-shadow:0 8px 32px #0b141a33}.login-link-modal__title{display:inline-flex;align-items:center;gap:8px;margin:0 0 20px;font-size:18px;font-weight:600;color:#111b21}.login-link-modal__label{display:block;margin-bottom:8px;font-size:13px;font-weight:600;color:#54656f}.login-link-modal__input{width:100%;padding:12px 14px;border:1px solid #d1d7db;border-radius:8px;font-size:15px;color:#111b21;outline:none}.login-link-modal__input:focus{border-color:var(--wa-green);box-shadow:0 0 0 1px var(--wa-green)}.login-link-modal__error{margin:12px 0 0;font-size:13px;color:#ea0038}.login-link-modal__hint{margin:0 0 12px;color:#546e7a;font-size:13px;line-height:1.4}.login-link-modal__matches{margin:0 0 12px;display:flex;flex-direction:column;gap:6px;max-height:220px;overflow-y:auto}.login-link-modal__matches-title{margin:0 0 4px;font-size:13px;font-weight:600;color:#111b21}.login-link-modal__match{display:grid;grid-template-columns:minmax(0,1fr) minmax(0,1.2fr) auto;gap:8px;align-items:center;width:100%;padding:10px 12px;border:1px solid #d1d7db;border-radius:8px;background:#f0f2f5;color:#111b21;text-align:left;cursor:pointer}.login-link-modal__match:hover:not(:disabled){border-color:#00a884;background:#e7f8f2}.login-link-modal__match:disabled{opacity:.6;cursor:wait}.login-link-modal__match-code{font-weight:700;overflow:hidden;text-overflow:ellipsis}.login-link-modal__match-phone{font-size:13px;color:#667781;overflow:hidden;text-overflow:ellipsis}.login-link-modal__match-pick{font-size:12px;font-weight:700;color:#00a884}.login-link-modal__status{margin:8px 0 0;color:#607d8b;font-size:12px}.login-link-modal__ok{margin:8px 0 0;color:#2e7d32;font-size:13px}.login-link-modal__actions{display:flex;justify-content:flex-end;gap:10px;margin-top:20px}.login-link-modal__btn{padding:10px 18px;border-radius:8px;font-size:14px;font-weight:600;cursor:pointer;border:none}.login-link-modal__btn--primary{background:var(--wa-green);color:#fff}.login-link-modal__btn--primary:hover:not(:disabled){filter:brightness(.95)}.login-link-modal__btn--secondary{background:#f0f2f5;color:#111b21}.login-link-modal__btn--danger{background:#c62828;color:#fff}.login-link-modal__btn--danger:hover:not(:disabled){background:#b71c1c}.login-link-modal__btn--ghost{display:block;width:100%;margin-top:12px;background:transparent;color:#667781}.login-link-modal__btn:disabled{opacity:.55;cursor:not-allowed}.login-link-modal__result{display:flex;flex-direction:column;gap:12px}.login-link-modal__row{display:flex;justify-content:space-between;gap:12px;font-size:14px}.login-link-modal__row--stack{flex-direction:column;align-items:stretch}.login-link-modal__row-label{color:#667781;font-weight:500}.login-link-modal__row-value{color:#111b21;font-weight:600}.login-link-modal__url{word-break:break-all;font-size:13px;color:#027eb5}.login-link-modal__expires{margin:0;font-size:12px;color:#667781}.login-link-modal__copy-actions{display:flex;gap:10px;margin-top:4px}.login-link-modal__copy-actions+.login-link-modal__copy-actions{margin-top:10px}.login-link-modal__copy-actions .login-link-modal__btn{flex:1}.login-link-confirm-overlay{position:absolute;top:0;right:0;bottom:0;left:0;z-index:10;display:flex;align-items:center;justify-content:center;padding:16px;border-radius:inherit;background:#0b141a66}.login-link-confirm{width:100%;max-width:360px;padding:22px 20px 18px;border-radius:12px;background:#fff;box-shadow:0 8px 28px #0b141a38}.login-link-confirm__text{margin:0 0 20px;font-size:15px;font-weight:600;line-height:1.45;color:#111b21;text-align:center}.login-link-confirm__actions{display:flex;justify-content:flex-end;gap:10px}.tips-modal{width:100%;max-width:520px;max-height:min(90vh,720px);overflow:auto;padding:24px;border-radius:12px;background:#fff;box-shadow:0 12px 40px #0b141a47}.tips-modal__tabs{display:flex;gap:8px;margin-bottom:14px}.tips-modal__tab{flex:1;display:inline-flex;align-items:center;justify-content:center;gap:6px;padding:8px 10px;border:1px solid #d1d7db;border-radius:8px;background:#f0f2f5;color:#54656f;font-size:13px;font-weight:600;cursor:pointer}.tips-modal__tab--active{background:#fff;border-color:#00a884;color:#008069}.tips-modal__textarea{width:100%;margin-bottom:12px;padding:10px 12px;border:1px solid #d1d7db;border-radius:8px;font:inherit;resize:vertical;box-sizing:border-box}.tips-modal__textarea:focus{outline:none;border-color:#00a884}.tips-modal__upload{display:flex;align-items:center;justify-content:center;min-height:44px;margin-bottom:12px;padding:10px;border:1px dashed #8696a0;border-radius:8px;background:#f8f9fa;color:#54656f;font-size:13px;font-weight:600;cursor:pointer}.tips-modal__upload input{display:none}.tips-modal__paste-hint{margin:-4px 0 12px;padding:0 2px;color:#667781;font-size:12px;line-height:1.45}.tips-modal__kbd{display:inline-block;padding:1px 5px;border:1px solid #d1d7db;border-radius:4px;background:#f0f2f5;color:#111b21;font:11px/1.4 ui-monospace,SFMono-Regular,Menlo,Consolas,monospace;box-shadow:0 1px #d1d7db}.tips-modal__previews{display:grid;grid-template-columns:repeat(auto-fill,minmax(96px,1fr));gap:8px;margin-bottom:12px}.tips-modal__preview{position:relative;aspect-ratio:1;border-radius:8px;overflow:hidden;background:#111b21}.tips-modal__preview img,.tips-modal__preview video{width:100%;height:100%;object-fit:cover;display:block}.tips-modal__preview-remove{position:absolute;top:4px;right:4px;width:26px;height:26px;border:none;border-radius:50%;background:#111b21bf;color:#fff;display:flex;align-items:center;justify-content:center;cursor:pointer}.tips-modal__progress{display:flex;align-items:center;gap:10px;margin-bottom:12px;font-size:12px;color:#54656f}.tips-modal__progress-bar{flex:1;height:8px;border-radius:999px;background:#e9edef;overflow:hidden}.tips-modal__progress-fill{height:100%;background:#00a884;transition:width .15s ease}.tips-drawer-overlay{position:fixed;top:0;right:0;bottom:0;left:0;z-index:200;background:#0b141a47}.tips-drawer{position:absolute;top:0;right:0;width:min(420px,100vw);height:100%;background:#fff;box-shadow:-8px 0 28px #0b141a2e;display:flex;flex-direction:column}.tips-drawer--fill{left:0;right:0;width:auto;max-width:none}.tips-drawer--data{left:auto;right:0;width:min(720px,100%);max-width:100%}.tips-drawer--followup{width:min(980px,100%)}.followup-summary{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;padding:0 16px 12px;flex-shrink:0}.followup-summary__card{display:flex;flex-direction:column;gap:2px;align-items:flex-start;padding:10px 12px;border:1px solid #e9edef;border-radius:10px;background:#f8f9fa;cursor:pointer;text-align:left}.followup-summary__card--active{border-color:#21c063;background:#e7fce3}.followup-summary__card--claim.followup-summary__card--active{border-color:#f59e0b;background:#fff7ed}.followup-summary__n{font-size:18px;font-weight:800;color:#111b21;line-height:1.1}.followup-summary__l{font-size:11px;font-weight:600;color:#667781}.followup-toolbar{display:flex;flex-wrap:wrap;gap:8px;align-items:flex-end;padding:0 16px 12px;border-bottom:1px solid #e9edef;flex-shrink:0}.followup-field{display:flex;flex-direction:column;gap:4px;font-size:11px;font-weight:600;color:#667781}.followup-field input{min-width:88px;height:34px;padding:0 10px;border:1px solid #d1d7db;border-radius:8px;font-size:13px;color:#111b21;background:#fff}.followup-field--grow{flex:1;min-width:160px}.followup-field--grow input{width:100%}.followup-table th,.followup-table td{white-space:normal}.followup-sort{border:none;background:none;padding:0;color:inherit;font:inherit;font-weight:700;cursor:pointer}.followup-customer{display:flex;flex-direction:column;gap:2px;min-width:120px}.followup-customer strong{font-size:13px;color:#111b21}.followup-phone{font-size:12px;color:#667781;font-variant-numeric:tabular-nums}.followup-when{display:flex;flex-direction:column;gap:2px;min-width:110px}.followup-days{font-size:13px;font-weight:700;color:#111b21}.followup-days--hot{color:#dc2626}.followup-days--warn{color:#d97706}.followup-when__iso{font-size:11px;color:#8696a0}.followup-metrics{display:flex;flex-direction:column;gap:2px;font-size:12px;color:#3b4a54}.followup-fd{font-weight:700;color:#15803d}.followup-fd--no{color:#8696a0;font-weight:600}.followup-tags{display:flex;flex-direction:column;gap:4px;min-width:110px}.followup-tag{display:inline-flex;align-items:center;width:fit-content;padding:2px 8px;border-radius:999px;font-size:11px;font-weight:700;line-height:1.4}.followup-tag--ok{background:#e7fce3;color:#166534}.followup-tag--inactive,.followup-tag--need_followup{background:#fee2e2;color:#b91c1c}.followup-tag--claim_lapsed{background:#ffedd5;color:#c2410c}.followup-actions{display:flex;gap:4px;align-items:center}.followup-action{display:inline-flex;align-items:center;gap:4px;height:30px;padding:0 10px;border:none;border-radius:8px;background:#21c063;color:#fff;font-size:12px;font-weight:700;cursor:pointer}.followup-action:disabled{opacity:.6;cursor:not-allowed}.followup-action--ghost{background:#f0f2f5;color:#54656f;padding:0 8px}@media(max-width:720px){.followup-summary{grid-template-columns:1fr}}.tips-drawer--wide{width:min(560px,100vw)}.tips-drawer__tabs{display:flex;gap:4px;padding:0 16px 10px;border-bottom:1px solid #e9edef;flex-shrink:0}.tips-drawer__tab{flex:1;border:none;background:#f0f2f5;color:#54656f;font-size:13px;font-weight:600;padding:8px 10px;border-radius:8px;cursor:pointer}.tips-drawer__tab--active{background:#e7fce3;color:#008069}.tips-drawer__body--stacked{display:grid;grid-template-columns:minmax(240px,1fr) minmax(220px,300px);gap:14px;align-items:start;width:100%}@media(max-width:1100px){.tips-drawer__body--stacked{grid-template-columns:1fr}}.tips-drawer__section{display:flex;flex-direction:column;gap:8px;min-width:0;min-height:0}.tips-drawer__section--stats,.tips-drawer__section--tips{max-height:calc(100vh - 88px);overflow:auto}.tips-drawer__section-title{margin:0;font-size:14px;font-weight:700;color:#111b21;letter-spacing:.01em;position:sticky;top:0;background:#fff;z-index:1;padding-bottom:4px}.tips-drawer__tips-layout{display:flex;flex-direction:column;gap:12px;align-items:stretch}.tips-drawer__table-wrap{overflow-x:auto;margin-bottom:4px}.tips-drawer__table{width:100%;border-collapse:collapse;font-size:13px}.tips-drawer__table th,.tips-drawer__table td{text-align:left;padding:10px 8px;border-bottom:1px solid #f0f2f5;vertical-align:top}.tips-drawer__table th{color:#667781;font-weight:600;font-size:12px;white-space:nowrap}.tips-drawer__table td:nth-child(2),.tips-drawer__table td:nth-child(3),.tips-drawer__table th:nth-child(2),.tips-drawer__table th:nth-child(3){text-align:right;font-variant-numeric:tabular-nums;width:1%;white-space:nowrap}.tips-drawer__pager{display:flex;align-items:center;justify-content:center;gap:12px;padding:8px 0 4px}.tips-drawer__pager-btn{border:1px solid #d1d7db;background:#fff;color:#111b21;font-size:13px;font-weight:600;padding:6px 12px;border-radius:8px;cursor:pointer}.tips-drawer__pager-btn:disabled{opacity:.45;cursor:not-allowed}.tips-drawer__pager-label{font-size:13px;color:#667781}.tips-drawer__header{display:flex;align-items:center;justify-content:space-between;padding:16px 18px;border-bottom:1px solid #e9edef}.tips-drawer__title{display:inline-flex;align-items:center;gap:8px;margin:0;font-size:16px;color:#111b21}.tips-drawer__close{border:none;background:transparent;color:#54656f;cursor:pointer;padding:4px;display:flex}.tips-drawer__body{flex:1;overflow:auto;padding:12px 16px 24px}.tips-drawer__status{margin:8px 0;color:#667781;font-size:13px}.tips-drawer__error{margin:8px 0;color:#d32f2f;font-size:13px}.tips-drawer__list{list-style:none;margin:0;padding:0;display:flex;flex-direction:column;gap:8px}.tips-drawer__item{width:100%;display:flex;gap:10px;padding:10px;border:1px solid #e9edef;border-radius:10px;background:#fff;text-align:left;cursor:pointer}.tips-drawer__item--active{border-color:#00a884;background:#f0faf7}.tips-drawer__thumb{width:64px;height:64px;border-radius:8px;overflow:hidden;flex-shrink:0;background:#111b21}.tips-drawer__thumb img,.tips-drawer__thumb video{width:100%;height:100%;object-fit:cover;display:block}.tips-drawer__item-meta{display:flex;flex-direction:column;gap:2px;min-width:0}.tips-drawer__badge{font-size:11px;font-weight:700;color:#667781;text-transform:uppercase}.tips-drawer__views{font-size:14px;font-weight:700;color:#111b21}.tips-drawer__time{font-size:12px;color:#8696a0}.tips-drawer__snippet{font-size:12px;color:#54656f;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.tips-drawer__detail{margin-top:12px;padding-top:12px;border-top:1px solid #e9edef;max-width:320px}.tips-drawer__detail-title{margin:0 0 8px;font-size:14px;color:#111b21}.tips-drawer__total{margin:0 0 4px;font-size:16px;font-weight:700;color:#008069}.tips-drawer__sub{margin:0 0 12px;font-size:12px;color:#8696a0}.tips-drawer__delete-btn{display:inline-flex;align-items:center;gap:6px;margin:0 0 14px;padding:8px 12px;border:1px solid rgba(198,40,40,.45);border-radius:8px;background:#fff;color:#c62828;font-size:13px;font-weight:600;cursor:pointer}.tips-drawer__delete-btn:hover:not(:disabled){background:#c6282814;border-color:#c62828}.tips-drawer__delete-btn:disabled{opacity:.6;cursor:not-allowed}.tips-drawer__confirm-text{margin:0 0 20px;font-size:14px;line-height:1.45;color:#54656f}.tips-drawer__viewers{list-style:none;margin:0;padding:0;max-width:320px}.tips-drawer__viewers li{display:flex;align-items:baseline;justify-content:flex-start;gap:10px;padding:6px 0;border-bottom:1px solid #f0f2f5;font-size:13px}.tips-drawer__viewer-id{font-weight:700;color:#111b21;flex:0 1 auto;min-width:0}.tips-drawer__viewer-time{color:#8696a0;font-size:12px;flex:0 0 auto;white-space:nowrap}.admin-conversation-search{flex-shrink:0;padding:8px 12px 10px;background:#fff;border-bottom:1px solid #e9edef}.admin-conversation-search__field{display:flex;align-items:center;gap:8px;height:44px;padding:0 14px 0 12px;border-radius:999px;background:#f0f2f5;border:1px solid transparent;transition:border-color .15s ease,background .15s ease,box-shadow .15s ease}.admin-conversation-search__field:focus-within,.admin-conversation-search__field--active{background:#fff;border-color:var(--wa-green);box-shadow:0 0 0 1px var(--wa-green)}.admin-conversation-search__icon{flex-shrink:0;color:#667781}.admin-conversation-search__input{flex:1;min-width:0;border:none;outline:none;background:transparent;font-size:14px;color:#111b21}.admin-conversation-search__input::placeholder{color:#667781}.admin-conversation-search__clear{display:flex;align-items:center;justify-content:center;width:28px;height:28px;padding:0;border:none;border-radius:50%;background:transparent;color:#667781;flex-shrink:0;transition:background .12s ease}.admin-conversation-search__clear:hover{background:#0b141a14}.admin-conversation-search__status{margin:6px 4px 0;font-size:12px;color:#667781}.admin-conversation-search__results-label{margin:8px 4px 0;font-size:13px;font-weight:500;color:#111b21;line-height:1.35}.admin-conversation-search__results-label q{font-weight:600}.admin-conversation-list__searching{padding:8px 16px 4px;margin:0;font-size:12px;font-weight:500;color:#00a884;letter-spacing:.02em}.admin-conversation-list__empty{padding:24px 16px;margin:0;text-align:center;font-size:14px;color:#667781}.admin-unified-search__section-title{margin:0;padding:12px 16px 6px;font-size:12px;font-weight:600;text-transform:uppercase;letter-spacing:.04em;color:#00a884;background:#f0f2f5;border-bottom:1px solid #e9edef;position:sticky;top:0;z-index:1}.admin-unified-search__message-item{display:block;width:100%;text-align:left;border:none;border-bottom:1px solid #e9edef;background:#fff;padding:12px 16px;cursor:pointer;transition:background .1s ease}.admin-unified-search__message-item:hover{background:#f5f6f6}.admin-unified-search__message-header{display:flex;justify-content:space-between;align-items:baseline;gap:8px;margin-bottom:2px}.admin-unified-search__message-customer{font-size:14px;font-weight:600;color:#111b21;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;min-width:0}.admin-unified-search__message-time{font-size:11px;color:#667781;flex-shrink:0}.admin-unified-search__message-meta{font-size:12px;margin-bottom:4px}.admin-unified-search__message-body{font-size:13px;color:#3b4a54;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-chat-panel__history-hint{flex-shrink:0;display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 16px;background:#fff8e1;border-bottom:1px solid #f0e6b3;font-size:13px;color:#5c4a00}.admin-chat-panel__history-hint-dismiss{border:none;background:transparent;color:#5c4a00;font-size:20px;line-height:1;padding:0 4px;flex-shrink:0}.admin-message-search-panel{flex-shrink:0;display:flex;flex-direction:column;background:#fff;border-bottom:1px solid #e9edef;box-shadow:0 1px 3px #0b141a0f;max-height:min(320px,45vh);min-height:0}.admin-message-search-panel__bar{display:flex;align-items:center;gap:8px;padding:8px 12px;flex-shrink:0}.admin-message-search-panel__back{display:flex;align-items:center;justify-content:center;width:40px;height:40px;padding:0;border:none;border-radius:50%;background:transparent;color:#54656f;flex-shrink:0;transition:background .12s ease}.admin-message-search-panel__back:hover{background:#0b141a0f}.admin-message-search-panel__input-wrap{flex:1;min-width:0;display:flex;align-items:center;gap:8px;height:40px;padding:0 12px;border-radius:8px;background:#f0f2f5;border:1px solid transparent;transition:border-color .15s ease,background .15s ease}.admin-message-search-panel__input-wrap:focus-within{background:#fff;border-color:var(--wa-green)}.admin-message-search-panel__input{flex:1;min-width:0;border:none;outline:none;background:transparent;font-size:15px;color:#111b21}.admin-message-search-panel__input::placeholder{color:#667781}.admin-message-search-panel__meta{flex-shrink:0;display:flex;align-items:center;gap:6px;min-width:56px;justify-content:flex-end;font-size:12px;color:#667781;white-space:nowrap}.admin-message-search-panel__loading{display:inline-block;width:14px;height:14px;border:2px solid #e9edef;border-top-color:#00a884;border-radius:50%;animation:admin-search-spin .7s linear infinite}@keyframes admin-search-spin{to{transform:rotate(360deg)}}.admin-message-search-panel__status{padding:0 16px 6px;margin:0;font-size:12px;color:#00a884;flex-shrink:0}.admin-message-search-panel__hint,.admin-message-search-panel__error{margin:0;padding:0 16px 8px;font-size:12px;flex-shrink:0}.admin-message-search-panel__error{color:#ea0038}.admin-message-search-panel__hint{color:#667781}.admin-message-search-panel__results{flex:1;min-height:0;overflow-y:auto;overscroll-behavior:contain;border-top:1px solid #e9edef}.admin-message-search-panel__result-item{display:block;width:100%;text-align:left;border:none;border-bottom:1px solid #f0f2f5;background:#fff;padding:10px 16px;cursor:pointer;transition:background .1s ease}.admin-message-search-panel__result-item:hover{background:#f5f6f6}.admin-message-search-panel__result-meta{font-size:12px;color:#667781;margin-bottom:4px}.admin-message-search-panel__result-body{font-size:14px;color:#111b21;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-message-search-panel__empty{margin:0;padding:20px 16px;text-align:center;font-size:14px;color:#667781}.admin-chat-panel__header--search-mode.admin-brand-header{background:linear-gradient(180deg,var(--admin-brand) 0%,var(--admin-brand-dark) 100%)}.admin-chat-panel__header--search-mode .admin-chat-header__title{color:#fff}.search-highlight-mark{background:#ffe066;color:inherit;border-radius:3px;padding:0 2px}.message-bubble__inner{transition:outline .2s ease,box-shadow .2s ease}.message-link{color:#027eb5;text-decoration:underline;word-break:break-all;cursor:pointer;pointer-events:auto}.message-link:hover{color:#015f8a}.message-bubble--flash .message-bubble__inner{outline:2px solid #f1c40f;box-shadow:0 0 0 3px #f1c40f33}.admin-shell{height:100vh;display:flex;overflow:hidden}.admin-away-mode{flex-shrink:0;padding:8px 12px 6px;border-bottom:1px solid var(--admin-brand-border);background:var(--admin-brand-soft)}.admin-away-mode__buttons{display:flex;gap:8px}.admin-away-mode__btn{flex:1;min-width:0;display:inline-flex;align-items:center;justify-content:center;gap:6px;min-height:36px;padding:6px 10px;border:1px solid var(--admin-brand-border);border-radius:10px;background:#00a88414;color:#007f6b;font-size:13px;font-weight:600;cursor:pointer;transition:background .15s ease,border-color .15s ease,color .15s ease}.admin-away-mode__btn:hover:not(.admin-away-mode__btn--active){background:#00a88424;border-color:#00a88459;color:#006b5a}.admin-away-mode__btn--active{background:var(--admin-brand);border-color:var(--admin-brand);color:#fff}.admin-away-mode__btn--active:hover{background:var(--admin-brand-dark);border-color:var(--admin-brand-dark);color:#fff}.admin-away-mode__btn-label{white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-away-mode__on-tag{flex-shrink:0;font-size:10px;font-weight:700;letter-spacing:.04em;padding:2px 5px;border-radius:4px;background:#ffffff47;color:inherit}.admin-away-mode__status{margin:6px 0 0;font-size:11px;font-weight:600;color:#007f6b;text-align:center}.admin-conversation-list{width:32%;min-width:280px;max-width:420px;flex-shrink:0;display:flex;flex-direction:column;height:100%}.admin-conversation-list .conversation-item,.admin-conversation-list .conversation-item *,.admin-conversation-list .admin-unified-search__message-item,.admin-conversation-list .admin-unified-search__message-item *,.admin-conversation-list .admin-unified-search__section-title,.admin-conversation-list .admin-conversation-list__empty,.admin-conversation-list .admin-conversation-list__searching{user-select:none;-webkit-user-select:none;-webkit-touch-callout:none}.admin-conversation-list .conversation-item,.admin-conversation-list .conversation-item__pin{cursor:pointer}.admin-conversation-list .conversation-item *::selection,.admin-conversation-list .admin-unified-search__message-item *::selection{background:transparent}.admin-conversation-list .search-highlight-mark,.admin-conversation-list .admin-unified-search__message-item .search-highlight-mark{user-select:none;-webkit-user-select:none;background:#ffeb99;color:inherit;border-radius:3px;padding:0 2px}.admin-conversation-search .admin-conversation-search__status,.admin-conversation-search .admin-conversation-search__results-label,.admin-conversation-search .admin-conversation-search__results-label *{user-select:none;-webkit-user-select:none}.admin-customer-info{width:360px;flex-shrink:0;display:flex;flex-direction:column;height:100%;border-left:1px solid #e9edef;background:#f7f8fa;overflow:hidden}.admin-customer-info__title{margin:0;font-size:16px;font-weight:600}.admin-customer-info__body{flex:1;min-height:0;overflow-y:auto;padding:16px}.admin-customer-info__empty,.admin-customer-info__status{padding:24px 8px;text-align:center;color:#667781;font-size:14px}.admin-customer-info__error{color:#ea0038;font-size:13px}.admin-customer-info__card{background:#fff;border-radius:8px;padding:16px;box-shadow:0 1px 2px #0b141a0f;margin-bottom:16px}.admin-customer-info__label{display:flex;flex-direction:column;gap:6px;margin-bottom:14px;font-size:11px;font-weight:600;letter-spacing:.04em;color:#667781;text-transform:uppercase}.admin-customer-info__input{width:100%;padding:10px 12px;border:1px solid #e9edef;border-radius:8px;background:#fff;font-size:14px;color:#111b21;outline:none}.admin-customer-info__input:focus{border-color:var(--wa-green)}.admin-customer-info__input--readonly{background:#f0f2f5;color:#54656f;cursor:default}.admin-customer-info__bank-row{display:flex;gap:8px;align-items:stretch}.admin-customer-info__bank-row .admin-customer-info__input{flex:1;min-width:0}.admin-customer-info__copy-btn{display:flex;align-items:center;gap:6px;padding:0 12px;border:1px solid #e9edef;border-radius:8px;background:#f0f2f5;color:#111b21;font-size:12px;font-weight:500;white-space:nowrap}.admin-customer-info__copy-btn:hover:not(:disabled){background:#e9edef}.admin-customer-info__copy-btn:disabled{opacity:.5;cursor:not-allowed}.admin-customer-info__save-btn{width:100%;margin-top:4px;padding:12px;border:none;border-radius:8px;background:var(--wa-green);color:#fff;font-weight:600;font-size:14px}.admin-customer-info__save-btn:hover:not(:disabled){background:var(--wa-green-active)}.admin-customer-info__save-btn:disabled{opacity:.6;cursor:not-allowed}.admin-customer-info__qr-section{background:#fff;border-radius:8px;padding:16px;box-shadow:0 1px 2px #0b141a0f}.admin-lucky-draw{margin-top:16px;padding:12px;border-radius:10px;background:linear-gradient(180deg,#1a0b2e,#12081f);color:#f5e6c8;border:1px solid rgba(212,175,55,.35)}.admin-lucky-draw .admin-customer-info__section-title{color:#f0d78c;margin:0 0 8px}.admin-lucky-draw__prize{margin:0 0 4px;font-size:18px;font-weight:800}.admin-lucky-draw__tag{margin-left:6px;font-size:12px;font-weight:700;opacity:.9}.admin-lucky-draw__status{margin:0 0 4px;font-size:13px;font-weight:700}.admin-lucky-draw__meta{margin:0 0 8px;font-size:11px;opacity:.8}.admin-lucky-draw__actions{display:flex;flex-direction:column;gap:8px;margin-top:10px}.admin-lucky-draw__hint{margin:0;font-size:11px;line-height:1.35;opacity:.85;color:#f0d78c}.admin-lucky-draw__btn{border:none;border-radius:8px;padding:10px 12px;font-size:12px;font-weight:800;cursor:pointer;transition:transform .12s ease,filter .12s ease,box-shadow .12s ease}.admin-lucky-draw__btn:not(:disabled):hover{filter:brightness(1.12);box-shadow:0 3px 10px #00000047;transform:translateY(-1px)}.admin-lucky-draw__btn:not(:disabled):active{filter:brightness(.94);box-shadow:none;transform:translateY(1px) scale(.99)}.admin-lucky-draw__btn:disabled{opacity:.55;cursor:wait}.admin-lucky-draw__btn--ok{background:linear-gradient(180deg,#f0d78c,#d4af37);color:#1a0b2e}.admin-lucky-draw__btn--bad{background:#ff505026;color:#ffb4b4;border:1px solid rgba(255,120,120,.35)}.admin-lucky-draw__error{margin:8px 0 0;font-size:12px;color:#ffb4b4}.admin-customer-info__section-title{margin:0 0 12px;font-size:11px;font-weight:600;letter-spacing:.04em;color:#667781;text-transform:uppercase}.admin-customer-info__qr-wrap{position:relative;display:flex;flex-direction:column;align-items:center}.admin-customer-info__qr-clear{position:absolute;top:0;right:max(0px,calc(50% - 140px));z-index:2;width:28px;height:28px;margin:4px;padding:0;border:none;border-radius:50%;background:#111b21b8;color:#fff;font-size:20px;line-height:1;cursor:pointer;display:flex;align-items:center;justify-content:center}.admin-customer-info__qr-clear:hover:not(:disabled){background:#e53935}.admin-customer-info__qr-clear:disabled{opacity:.5;cursor:not-allowed}.admin-customer-info__qr-preview{display:flex;flex-direction:column;align-items:center;width:100%;padding:0;border:none;background:transparent;cursor:zoom-in}.admin-customer-info__qr-img{width:100%;max-width:280px;height:auto;min-height:200px;max-height:320px;object-fit:contain;border-radius:8px;background:#fff;border:1px solid #e9edef}.admin-customer-info__qr-caption{margin-top:8px;font-size:12px;color:#667781}.admin-customer-info__qr-empty{text-align:center;padding:16px 8px;color:#667781}.admin-customer-info__qr-empty p{margin:0 0 8px}.admin-customer-info__qr-hint{font-size:12px;line-height:1.4;color:#8696a0}.referral-admin-panel .referral-admin-row{display:flex;justify-content:space-between;gap:12px;font-size:13px;padding:6px 0;border-bottom:1px solid rgba(0,0,0,.06)}.referral-admin-panel .referral-admin-row span{color:#667781}.referral-admin-baki{display:inline-flex;align-items:center;gap:8px;flex-wrap:wrap;justify-content:flex-end}.referral-admin-claim-btn{margin:0;padding:2px 8px;font-size:11px;font-weight:600;line-height:1.3;border:1px solid #d1d7db;border-radius:6px;background:#fff;color:#111b21;cursor:pointer;white-space:nowrap}.referral-admin-claim-btn:hover:not(:disabled){background:#f0f2f5}.referral-admin-claim-btn:disabled{opacity:.5;cursor:not-allowed}.referral-admin-sah,.referral-admin-reset{margin-top:12px;display:flex;flex-direction:column;gap:8px}.referral-admin-sah input[type=text],.referral-admin-sah input:not([type]),.referral-admin-amount input,.referral-admin-reset input{width:100%;margin-top:4px;padding:8px 10px;border:1px solid #d1d7db;border-radius:8px;font-size:14px}.referral-admin-check{display:flex;align-items:flex-start;gap:8px;font-size:13px;line-height:1.35}.referral-admin-hint{margin:0;font-size:12px;color:#8696a0}.referral-admin-downlines-summary{display:inline-flex;align-items:center;gap:8px}.referral-admin-downlines-fd{font-weight:600;color:#667781;font-size:12px}.referral-admin-toggle{margin:0;padding:2px 8px;border:1px solid #d1d7db;border-radius:6px;background:#fff;color:#54656f;font-size:11px;font-weight:600;cursor:pointer}.referral-admin-toggle:hover{background:#f0f2f5}.tips-drawer--downlines{left:auto;right:0;width:min(520px,100%);max-width:100%}.referral-downlines-drawer__meta{margin:0 0 12px;font-size:13px;color:#667781}.referral-downlines-drawer__table th:nth-child(2),.referral-downlines-drawer__table td:nth-child(2),.referral-downlines-drawer__table th:nth-child(3),.referral-downlines-drawer__table td:nth-child(3){white-space:nowrap;width:1%}.referral-downlines-drawer__name{font-weight:600;color:#111b21}.referral-downlines-drawer__phone{margin-top:2px;font-size:12px;color:#8696a0}.image-preview-modal{position:fixed;top:0;right:0;bottom:0;left:0;z-index:10000;display:flex;align-items:center;justify-content:center;background:#000000b8;padding:24px}.image-preview-modal__img{max-width:92vw;max-height:88vh;object-fit:contain;display:block;border-radius:4px;-webkit-user-select:none;user-select:none;-webkit-user-drag:none}.image-preview-close{position:fixed;top:18px;left:50%;transform:translate(-50%);width:48px;height:48px;border:none;border-radius:999px;background:#fffffff2;color:#111;display:flex;align-items:center;justify-content:center;z-index:10001;box-shadow:0 4px 20px #00000040;cursor:pointer;transition:background .15s ease,transform .15s ease,box-shadow .15s ease}.image-preview-close:hover{background:#fff;transform:translate(-50%) scale(1.06);box-shadow:0 6px 24px #00000059}.image-preview-close:active{transform:translate(-50%) scale(.98)}.message-attachment__image-trigger{display:block;padding:0;margin:0;border:none;background:transparent;cursor:zoom-in;line-height:0}.message-voice{display:flex;flex-direction:column;gap:6px;max-width:260px;width:100%}.message-voice__label{font-size:14px;font-weight:500;color:#111b21}.message-voice__player{width:100%;max-width:260px;min-height:36px;height:36px}.message-voice__duration{font-size:12px;color:#667781}.message-bubble__inner--pending{opacity:.88}.message-bubble__inner--failed{opacity:1}.message-bubble__status--pending{color:#667781;font-style:italic}.message-bubble__status--failed{color:#e53935;font-weight:600}.message-bubble__status--failed-btn{display:inline-flex;align-items:center;justify-content:center;width:18px;height:18px;margin:0;padding:0;border:2px solid #e53935;border-radius:50%;background:#fff;color:#e53935;font-size:12px;font-weight:800;font-style:normal;line-height:1;cursor:pointer}.message-bubble__status--failed-btn:disabled{opacity:.5;cursor:default}.message-status{display:inline-flex;align-items:center;margin-left:4px;font-size:13px;font-weight:700;line-height:1;letter-spacing:-2px;flex-shrink:0}.message-status--sent{color:#8696a0}.message-status--read{color:#1da1f2;text-shadow:0 0 .2px currentColor}.message-bubble-row{position:relative;align-items:flex-end;gap:4px}.message-bubble__reply-btn{flex-shrink:0;width:28px;height:28px;margin-bottom:4px;border:none;border-radius:50%;background:#ffffffeb;color:#54656f;display:flex;align-items:center;justify-content:center;opacity:0;pointer-events:none;transition:opacity .12s ease;box-shadow:0 1px 3px #0b141a1f}.message-bubble-row:hover .message-bubble__reply-btn,.message-bubble-row:focus-within .message-bubble__reply-btn{opacity:1;pointer-events:auto}.reply-preview-bar{display:flex;align-items:stretch;gap:8px;margin:0 8px 6px;padding:8px 10px 8px 0;background:#fff;border-radius:8px;box-shadow:inset 0 0 0 1px #0b141a14}.reply-preview-bar__accent{width:4px;border-radius:4px;background:var(--wa-green, #00876b);flex-shrink:0}.reply-preview-bar__body{flex:1;min-width:0;display:flex;flex-direction:column;gap:2px}.reply-preview-bar__sender{font-size:13px;font-weight:600;color:var(--wa-green, #00876b)}.reply-preview-bar__text{font-size:13px;color:#667781;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.reply-preview-bar__close{flex-shrink:0;border:none;background:transparent;color:#667781;padding:2px;display:flex;align-items:center;cursor:pointer}.quoted-message{display:flex;flex-direction:column;gap:2px;width:100%;margin-bottom:6px;padding:6px 8px;border:none;border-left:3px solid var(--wa-green, #00876b);border-radius:6px;background:#0000000d;text-align:left;cursor:pointer}.quoted-message--outgoing{background:#0000000f}.quoted-message__sender{font-size:12px;font-weight:600;color:var(--wa-green, #00876b)}.quoted-message__preview{font-size:12px;color:#667781;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-message-context-menu,.admin-image-context-menu{display:flex;flex-direction:column;min-width:180px}.admin-image-context-menu button+button,.admin-message-context-menu button+button{border-top:1px solid rgba(11,20,26,.08)}.chat-date-separator{display:flex;justify-content:center;align-items:center;margin:12px auto;pointer-events:none;-webkit-user-select:none;user-select:none}.chat-date-separator__label{display:inline-block;padding:6px 12px;border-radius:8px;background:#ffffffeb;color:#54656f;font-size:12px;font-weight:500;line-height:1.2;letter-spacing:.02em;box-shadow:0 1px .5px #0b141a14}.chat-system-notice{display:flex;justify-content:center;align-items:center;margin:10px 16px;-webkit-user-select:none;user-select:none}.chat-system-notice__box{width:min(340px,100%);padding:10px 14px;border:1px solid rgba(200,40,40,.28);border-radius:10px;background:#ffececf5;box-shadow:0 1px .5px #78000014;text-align:center}.chat-system-notice__line{margin:0;color:#b42318;font-size:12.5px;font-weight:600;line-height:1.45;white-space:pre-wrap;word-break:break-word}.chat-system-notice__line+.chat-system-notice__line{margin-top:4px}.chat-system-notice--warning .chat-system-notice__box{background:#fffacd;border-color:#e5b94f;box-shadow:0 2px 8px #8a4b081f}.chat-system-notice--warning .chat-system-notice__line{color:#7a4308}.chat-system-notice--warning .chat-system-notice__line:first-child{color:#663600;font-weight:800}.chat-system-notice--promo .chat-system-notice__box--promo{position:relative;max-width:340px;padding:8px 12px 7px;border-radius:12px;border:1.5px solid #e8a87c;background:linear-gradient(155deg,#fffbeb,#ffedd5 45%,#fee2e2);box-shadow:0 4px 12px #991b1b1a;text-align:center;overflow:hidden;isolation:isolate;transition:transform .22s ease,box-shadow .22s ease}.chat-system-notice--promo .chat-system-notice__box--promo:before{display:none}.chat-system-notice--promo .chat-system-notice__box--promo:hover{transform:translateY(-2px);box-shadow:0 8px 16px #991b1b24;border-color:#dc2626}.chat-system-notice__promo-title{margin:0 0 3px;color:#111;font-size:12.5px;font-weight:800;letter-spacing:.02em;line-height:1.2;text-shadow:none}.chat-system-notice__promo-perk{margin:0;padding:0 2px;border:none;border-radius:0;background:none;color:#3f3f46;font-size:12px;font-weight:600;line-height:1.25;text-align:center}.chat-system-notice__promo-em{color:#111;font-weight:600}.chat-system-notice__promo-foot{margin-top:4px;padding-top:0;border-top:none}.chat-system-notice__promo-foot-hint{display:none}.chat-system-notice__promo-link{color:#0f766e;font-size:10.5px;font-weight:600;text-decoration:none;text-underline-offset:2px}.chat-system-notice__promo-link:hover{color:#115e59;text-decoration:underline}.chat-system-notice__link{color:#9a4f00;font-size:115%;font-weight:800;text-decoration:underline;text-underline-offset:2px;cursor:pointer;-webkit-user-select:text;user-select:text}.chat-system-notice__link:hover{color:#6f3500}.admin-image-context-menu{position:fixed;z-index:150;min-width:200px;background:#fff;border-radius:8px;box-shadow:0 4px 16px #0b141a33;padding:6px 0}.admin-image-context-menu button{display:block;width:100%;padding:10px 16px;border:none;background:transparent;text-align:left;font-size:14px;color:#111b21}.admin-image-context-menu button:hover{background:#f0f2f5}.admin-toast{position:fixed;bottom:24px;left:50%;transform:translate(-50%);z-index:300;padding:12px 20px;border-radius:8px;font-size:14px;font-weight:500;box-shadow:0 4px 12px #0b141a33;pointer-events:none}.admin-toast--success{background:#111b21;color:#fff}.admin-toast--error{background:#ea0038;color:#fff}.admin-login{min-height:100vh;display:flex;align-items:center;justify-content:center;padding:24px 16px;background:#f0f2f5}.admin-login__card{width:100%;max-width:400px;padding:32px 28px;background:#fff;border-radius:12px;box-shadow:0 2px 12px #0b141a14}.admin-login__brand{display:flex;align-items:center;gap:12px;margin-bottom:16px}.admin-login__logo{width:44px;height:44px;border-radius:50%;object-fit:cover}.admin-login__title{margin:0;font-size:18px;font-weight:600;color:#111b21}.admin-login__hint{margin:0 0 20px;font-size:12px;line-height:1.45;color:#667781}.admin-login__label{display:block;margin-bottom:6px;font-size:13px;font-weight:500;color:#54656f}.admin-login__input{width:100%;padding:10px 12px;margin-bottom:16px;border:1px solid #e9edef;border-radius:8px;outline:none;font-size:15px;color:#111b21;background:#fff}.admin-login__input:focus{border-color:var(--wa-green, #00a884);box-shadow:0 0 0 2px #00a88426}.admin-login__error{margin:0 0 16px;font-size:13px;line-height:1.45;color:#ea0038;white-space:pre-line}.admin-login__submit{width:100%;padding:12px 16px;border:none;border-radius:8px;background:var(--wa-green, #00a884);color:#fff;font-size:15px;font-weight:600}.admin-login__submit:hover:not(:disabled){background:var(--wa-green-active, #008069)}.admin-login__submit:disabled{opacity:.7;cursor:not-allowed}.admin-login--loading{align-items:center;justify-content:center}.admin-login__loading-text{margin:0;color:#667781;font-size:15px}.admin-device-shell{height:100dvh;height:100vh;display:flex;flex-direction:column;overflow:hidden;background:#f0f2f5}.admin-device-shell__views{flex:1;min-height:0;position:relative;display:flex;flex-direction:column}.admin-device-shell__list,.admin-device-shell__chat{flex:1;min-height:0;display:flex;flex-direction:column}.admin-device-shell__list{width:100%}.admin-device-shell__chat,.admin-device-shell__views--chat .admin-device-shell__list{display:none}.admin-device-shell__views--chat .admin-device-shell__chat{display:flex}.admin-device-shell .admin-conversation-list{width:100%!important;min-width:0!important;max-width:none!important;height:100%;border-right:none!important}.admin-device-shell .admin-customer-info{display:none!important}.admin-device-chat{display:flex;flex-direction:column;height:100%;min-height:0;background:#efeae2;position:relative;--admin-list-bottom-pad: 24px}.admin-device-chat__header{flex-shrink:0;display:flex;align-items:center;gap:8px;min-height:56px;padding:8px 10px;padding-top:max(8px,env(safe-area-inset-top));background:#008069;color:#fff;z-index:2}.admin-device-chat__back{flex-shrink:0;width:40px;height:40px;border:none;border-radius:50%;background:transparent;color:#fff;display:inline-flex;align-items:center;justify-content:center}.admin-device-chat__back:active{background:#ffffff1f}.admin-device-chat__title-row{flex:1;min-width:0;display:flex;align-items:center;gap:8px}.admin-device-chat__title{flex:0 1 auto;max-width:100%;min-width:0;font-size:17px;font-weight:600;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}.admin-device-chat__status{flex-shrink:0}.admin-device-chat__sync{font-size:12px;opacity:.9}.admin-device-chat__messages{flex:1;min-height:0;overflow:hidden;display:flex;flex-direction:column;padding-bottom:0}.admin-device-chat__composer-spacer{flex-shrink:0;height:calc(96px + env(safe-area-inset-bottom,0px));pointer-events:none}.admin-device-chat__composer{position:fixed;left:0;right:0;bottom:0;z-index:40;flex-shrink:0;padding-bottom:env(safe-area-inset-bottom,0px);background:var(--admin-composer-bg, #f0f2f5);border-top:1px solid #d1d7db;box-shadow:0 -4px 16px #00000014}.admin-composer__camera-input{position:absolute;width:1px;height:1px;padding:0;margin:-1px;overflow:hidden;clip:rect(0,0,0,0);white-space:nowrap;border:0}.admin-composer--mobile{border-top:none;padding:0;background:transparent}.admin-composer--mobile .admin-composer__row{padding:10px 12px;gap:8px;align-items:center}.admin-composer--mobile .admin-composer__icon-btn,.admin-composer--mobile .admin-composer__camera-btn,.admin-composer--mobile .admin-composer__action{width:44px;height:44px;min-width:44px;min-height:44px}.admin-composer__camera-btn{color:#008069;background:#00a8841f;border-radius:50%}